About Waterstone

Customer Management

Major Heavy Equipment Manufacturer
Waterstone Consulting custom-developed a remote order-entry system to facilitate maintenance management. This system gives service reps dial-up order-management capability, allowing them to spend more time selling parts and service in the field with the customer.

Major Manufacturer and Distributor of Health Care Supplies
Waterstone Consulting worked with this $700 million manufacturer and distributor of health care supplies to deliver an advanced web-based order management and customer service system directly integrated into its SAP R/3 system.

Distributor of Media Spots
Waterstone Consulting built a web-based order management system to allow this distributor's customers to order their TV and radio commercials, review order status, and generate reports via the Internet.

Illinois Blower, Inc.
Waterstone Consulting created a custom-developed order configuration and quoting system which increases sales and reduces order cycle times for this manufacturer of highly-engineered industrial fans.

General Signal Pump Group
Waterstone Consulting's custom-developed, mobile order configuration and pricing system helps reduce errors and shorten lead times for this manufacturer of highly-customized industrial pumps.

Distributor of High-end Doors and Windows
Waterstone Consulting developed an on-line product catalog and order configuration system which expedites the order cycle, increases order accuracy, and enables real-time pricing updates.

Creative Memories
Combining its expertise in SAP R/3 and E-commerce technologies, Waterstone Consulting developed an advanced web-based order entry system that provides this direct sales company with increased order accuracy and shortened lead times.

Mail-order Distributor of Consumer Goods
Waterstone Consulting built a call center system utilizing advanced client/server technology. The system helped this distributor increase order accuracy, minimize training time, and expedite the order cycle.

Allegiance Healthcare
Waterstone Consulting developed a pricing and contract management system tightly integrated with SAP R/3 to provide this major health care manufacturer with the ability to effectively manage a large volume of price changes and complex contract maintenance needs.

Distributor of After Market Truck Parts
In a comprehensive Electronic Commerce Strategy, Waterstone Consulting positioned the Internet to link manufacturers and distributors in a cooperative network, improving buy-side margins and contract management for this $700 million consortium of distributors of after-market truck parts.

Whirlpool Corporation
Waterstone Consulting helped this Fortune 500 company more accurately price its products and reduce new product development times through successful integration of complex pricing software (Trilogy) with SAP R/3 and custom development/integration of product configuration software.

Long Distance Reseller
Waterstone Consulting developed an advanced customer service system to fully integrate the call center with order provisioning and billing systems for this telecommunications service provider.

Searle
With a web-based customer service and document management system, Waterstone Consulting helped this major distributor of healthcare products reduce operating costs while increasing customer service to 24 hours a day.

Telehub Communications
An advanced customer/order management system, built by Waterstone Consulting, helped this telecommunications service provider rapidly provision new products and services.

International Provider of Import/Export Services
By enabling remote shippers to electronically file for issuance of customs declarations, Waterstone Consulting helped facilitate the movement of imports and exports between over 50 countries around the world.